After-Sales Service / Technical Support Terms and Conditions

1. Scope

This page specifies the terms of technical support and after-sales service offered by CASPE, in addition to (and not in place of) the general warranty conditions.

2. After-Sales Contact

Any request for technical support, question about the use of a product, or report of a malfunction must be sent to CASPE customer service by email, specifying the product reference, the order/invoice number and a description of the problem encountered.

3. Nature of the support offered

Depending on the nature of the request, CASPE support may include:

• assistance with the use and commissioning of products,
• guidance to the technical documentation or the manufacturer's instructions,
• referral to the manufacturer for specific technical questions or the implementation of the warranty,
• case follow-up in the event of a reported malfunction or non-conformity.

4. Distinction from the warranty

Technical support does not in itself constitute coverage under the warranty. The implementation of the warranty (repair, replacement, credit) remains subject to CASPE's general warranty conditions.

5. Out-of-warranty services

Any technical intervention requested by the customer outside the scope of the warranty (training on use, preventive maintenance, on-site intervention) may be subject to a specific quote, upon request.

6. Response time

CASPE undertakes to acknowledge receipt of any support request within a reasonable timeframe and to direct the customer to the solution or the most appropriate contact for their request as soon as possible.

Effective July 19, 2026.