Quality Charter / CASPE Commitments

1. Our commitment on the ground

CASPE was founded and is run by professionals with operational experience in the medical transport and emergency care sector. This hands-on expertise guides our product selection, the development of our catalogue, and our customer support.

2. Rigorous product selection

Every product listed on CASPE undergoes a regulatory compliance check (CE marking, applicable certifications) before being published online, in accordance with our regulatory compliance policy.

3. Responsiveness and availability

CASPE is committed to processing customer orders and requests as quickly as possible, taking into account the specific constraints of the emergency and healthcare sector, where equipment availability can be critical.

4. Traceability

CASPE ensures the tracking and traceability of products sold (batch/serial numbers) so that it can respond quickly in the event of a recall or medical device vigilance alert.

5. Professional support

Our team helps customers choose the products best suited to their activities (fire and rescue services, medical transport, healthcare facilities, approved associations), drawing on practical knowledge of field uses and constraints.

6. Continuous improvement

CASPE is committed to collecting and taking into account feedback from its professional customers to develop its catalogue, services, and terms of sale, with a view to building long-term partnerships with stakeholders in the healthcare and paramedical sectors.

This charter reflects our commitments and does not constitute a binding contract; it supplements the general terms and conditions of sale and the specific terms and conditions applicable elsewhere.